Logged in: Logged in as: Log in
Register
Search:
Page last modified 01:46, 19 Mar 2008 by geoff
Interop Network Operations Wiki > Interop 2008 > Network Documentation > Trouble checklists

Trouble checklists

Table of contents
No headers

Reporting that "You Cannot Get a DHCP address" will not be accepted as a valid ticket. If there is a problem with connectivity, please walk your checklist first then escalate the problem to the correct group.

Show Floor Troubleshooting
        [ ] notify helpdesk/create a ticket
        [ ] got link on the end device
        [ ] got link on your test device
        [ ] check IP address and GATEWAY
            [ ] Check DNS resolver list
        [ ] Ping the 45.0.PED.2
        [ ] Ping the 45.0.PED.35
        [ ] Ping 45.0.12.20
        [ ] Ping 199.45.1.20
        ---
        [ ] Escalate to : Helpdesk

OSF Troubleshooting
        [ ] notify helpdesk/create a ticket
        [ ] got link on the end device
        [ ] got link on your test device
        [ ] Can you get a DHCP address ?
            [ ] if not, configure a static address, try again
            [ ] check IP address and GATEWAY
            [ ] Check DNS resolver list
        [ ] Ping the 45.0.PED.2
        [ ] Ping the 45.0.PED.35
        [ ] Ping 45.0.12.20
        [ ] Ping 199.45.1.20
        ---
        [ ] Escalate to : Dennis

Wireless Troubleshooting
        [ ] Do you have the correct SSID
        [ ] Is WPA password correct (if required)
        [ ] are you associated to an access point
        [ ] Can you get a DHCP address
            [ ] if not, configure a static address, try again
            [ ] check IP address and GATEWAY
            [ ] Check DNS resolver list
        [ ] Ping the 45.0.PED.2
        [ ] Ping the 45.0.PED.35
        [ ] Ping 45.0.12.20
        [ ] Ping 199.45.1.20
        ---
        [ ] Escalate to : Aruba

 
Wired VoIP Troubleshooting
        [ ] got link on the Phone
        [ ] got link on your test device
        [ ] Attach test device, check connectivity
            [ ] got link on your test device
            [ ] configure a static address, test ping
            [ ] Ping the 45.0.PED.2
            [ ] Ping the 45.0.PED.35
            [ ] Ping 45.0.12.20
        [ ] Did the phone boot into the correct VLAN ?
        [ ] Can you get a DHCP address ?
            [ ] if not, configure a static address, try again
            [ ] check IP address and GATEWAY
            [ ] Check DNS resolver list
        [ ] Has phone registered to PBX
        ---
        [ ] Escalate to : Polycom

Wireless Voip Troubleshooting
        [ ] Do you have the correct SSID
        [ ] Is WPA password correct (if required)
        [ ] are you associated to an access point
        [ ] Can you get a DHCP address
            [ ] if not, configure a static address, try again
        [ ] Has phone registered to PBX
        ---
        [ ] Escalate to : Polycom



Tag page
What links here

Files 0

Attach file or image
 

Images 0

 
You must login to post a comment.
Powered by MindTouch Deki Open Source Edition v.8.08